Official clarification

Issued: 18 August 2026

Official statement

Explera Vacations Private Limited has become aware of certain messages, allegations and statements being circulated against the Company through WhatsApp groups, social-media platforms and other communication channels.

The Company categorically disputes and denies any false, misleading, defamatory or factually incorrect allegations being circulated concerning Explera, its management, business operations, professional conduct or reputation.

Explera is a legally incorporated and professionally operated company. We respect every person’s right to raise a genuine complaint, grievance or commercial dispute.

However, if anyone has a genuine issue concerning Explera, the appropriate course of action is to raise the matter formally with the concerned department, responsible authority or appropriate legal/regulatory forum, provide the relevant facts and supporting documents, and allow the competent authority the applicable or reasonable timeframe to investigate and reach its conclusion.

A complaint is not a finding

The Company wishes to make one important point clear:

An allegation or complaint does not, by itself, establish that the allegation is true or that the Company is responsible for any wrongdoing.

The circulation of allegations through WhatsApp groups, social-media platforms, travel-agent groups or among customers and business partners before the matter has been properly examined and concluded can create a misleading impression.

Such communications can cause serious and unjustified harm to the Company’s reputation, goodwill, credibility, customer relationships, business partnerships and commercial interests.

If there is a genuine complaint, follow the proper process

Any person who believes they have a legitimate complaint against Explera should:

1. Raise the matter formally with the concerned department or authority.
2. Provide the relevant facts, documents and supporting evidence.
3. Allow the concerned department or authority the applicable/reasonable timeframe to investigate.
4. Await the official response, finding or conclusion.
5. If dissatisfied with the outcome, pursue the appropriate legal or regulatory remedy available under applicable law.

Publicly circulating allegations before the appropriate process has been completed does not establish that those allegations are true.

Protection of Explera’s reputation and goodwill

Explera takes its professional reputation and goodwill extremely seriously.

The Company has built long-term relationships with customers, travel agents, suppliers, hotels, corporate clients and other industry partners through professional business practices.

The Company will not permit false, misleading or defamatory communications to unnecessarily damage its reputation, goodwill or business relationships.

Explera is therefore preserving relevant messages, screenshots, social-media posts, communications and other available records relating to the circulation of these allegations.

Where appropriate, and where communications are found to be false, defamatory, misleading or unlawfully harmful, Explera will take appropriate legal action against the persons responsible in accordance with applicable law.

The Company reserves all rights and remedies available to it, including appropriate civil and/or criminal remedies wherever legally applicable, in relation to damage to reputation, goodwill, business relationships, commercial interests and resulting losses.

Message to our customers and business partners

We respectfully request our customers, travel agents, suppliers, corporate clients and other stakeholders:

Please do not rely on forwarded WhatsApp messages, screenshots, social-media posts or unverified third-party allegations concerning Explera.

If you receive any communication concerning Explera and require clarification, please contact the Company directly through its official communication channels.

Our professional approach

Explera will continue to deal with genuine complaints professionally, transparently and responsibly.

We will not participate in social-media arguments, public disputes or online accusations.

Any necessary response will be made through the appropriate professional, institutional and legal channels.

Explera remains committed to maintaining the highest standards of professionalism, integrity and responsible business conduct.

We sincerely thank our customers, travel partners, suppliers and business associates for their continued trust and confidence.

This statement is issued to clarify the Company’s position, protect our stakeholders from misinformation, safeguard the Company’s reputation and goodwill, and place Explera’s position formally on record.

Company registration and compliance details are published on our KYC & compliance page, and our formal terms of business are set out in our terms of service.